How Soon Will My Order Be Dispatched?

Most orders are dispatched within 2-4 business days. Opt for our Fast-Track Processing at checkout, and we'll send it off within 24-48 hours, depending on your order.

Which Shipping Providers Do You Partner With?

We trust USPS & UPS for our deliveries. For orders outside the US, once the package reaches your country, it'll be handed over to your local postal service for delivery.

What's The Delivery Timeframe?

All our jewelry sets out from our US-based workshop. Due to the current global situation, some international deliveries might face delays.

  • USA: 2-5 business days
  • Canada: 4-10 business days
  • Western Europe: 2-5 business days
  • Australia/NZ: 5-12 business days
  • Rest of the World: 5-15 business days Keep an eye on your local postal service's website for any updates related to delivery impacts.

I Haven't Received My Order Yet. What To Do?

Got you covered! Shoot us an email at contactgiftawsm@gmail.com with your order details from your confirmation message. You can also click on the chat icon on our website's bottom right for live assistance.

Any Hidden Customs Charges?

We're proactive about smooth deliveries, including providing the necessary details for customs. However, owing to recent EU customs changes, you might face VAT charges upon delivery. Such fees, if applied by customs, are the recipient's responsibility.

Do You Offer Shipping Insurance?

Yes, we do! At checkout, you'll see an option for shipping insurance through "Guard My Gems". This covers you against loss, theft, or damage while in transit. In case of issues, reach out to our team. Just to note, once dispatched, the insurance cost isn't refundable.

How About Order Modifications Or Cancellations?

We're swift with order processing, but if you need a change or cancellation, contact our team ASAP. We'll check if it's still possible and guide you accordingly.

Received A Damaged Or Wrong Item. Help!

We're on it! If your jewelry arrives damaged, flawed, or isn't what you ordered, send us a snapshot of it, and we'll work on getting you a flawless replacement. Kindly avoid sending back items without our team's go-ahead.

Can I Return My Order?

Your satisfaction is pivotal. If something's off, get in touch with our team, outlining why you're considering a return. Our return window is open for 60 days from purchase. Do note, personalized items might have a deduction as they can't be put back on our shelves. Return shipping and insurance charges are non-refundable.

My Jewelry Doesn't Match The Online Image

A rarity, but if you feel your piece differs from its online representation, capture a few images and ping our team with them and your order ID for evaluation.

How Do I Care For My Jewelry?

To keep your jewelry shining and looking new, avoid direct contact with harsh chemicals, take them off before bathing, and store them in a cool, dry place. For specific pieces, our care guide provides detailed instructions.

What If I Don't Know The Receiver's Size?

No worries! Many of our pieces are adjustable. Additionally, we provide a sizing guide to help you make an informed decision.

Is My Payment Information Secure?

Absolutely. We prioritize your security and employ encrypted SSL security to ensure your credit card information is 100% protected.

Do You Offer International Shipping?

Yes, we proudly ship our jewelry globally. Shipping rates and durations may vary depending on your location.

Can I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.

Do You Have A Physical Store Location?

For now, GiftAwsm is exclusively online. This allows us to reach a broader audience and ensure we're always open for you, wherever you are.

What If I Have An Allergy?

We use hypoallergenic materials for most of our pieces. If you have specific concerns, please read the product description or contact our support team for guidance.