Refund Policy

At Giftawsm, we commence the creation of your unique orders swiftly to ensure timely delivery. Therefore, the ability to modify or cancel an order is subject to the timing of your request. If the production phase has not initiated, a modification or cancellation is certainly feasible.

We urge you to reach out to our Customer Service team promptly if you wish to modify or cancel your order, making sure to provide your reason for the change.

Received A Damaged Or Incorrect Item?

We take utmost care to deliver your orders flawlessly. However, should you receive a damaged, defective, or incorrect item, kindly get in touch with our Customer Service team. Providing a photograph of the received item will expedite the resolution process.

We will work swiftly to provide a replacement. We kindly ask that you retain the item until our team provides further instructions, and please avoid returning any items without prior authorization from our support.

Wish To Return Your Purchase?

Your satisfaction is our priority. If, for any reason, you are contemplating returning your item, please contact our Customer Service team, explaining your reason for the return. We accommodate returns within 15 days from the date of purchase.

Please be advised, personalized items may incur a deduction from the refund total as they are custom-made and cannot be restocked. Shipping and insurance charges are non-refundable.

Discrepancy Between Online Listing And Received Item:

At Giftawsm, we strive to depict our designs and products accurately. Some listings employ realistic renderings instead of actual photographs to exhibit the item’s appearance, enabling a wide variety of products adorned with our artisanal artwork without the necessity to produce and photograph each item individually.

Should you find a discrepancy between the online listing and the item you received, it could be a defect. Please photograph the item and forward the images alongside your order ID to our Customer Service team for evaluation and resolution.

Customer support services are offered by Giftawsm. For inquiries or assistance, they may be reached at info@giftawsm.com.